HIGHLIGHTS

• 24/7 AI Mental Health Support: TUHEART is an always-on AI chatbot integrated with LINE, providing private, immediate mental health assistance anytime, without barriers or waiting times.
• Intelligent Screening & Self-Care Guidance: The platform screens for stress, depression, anxiety, and insomnia, while offering practical self-management advice to help users take the first step toward better mental well-being.
• Trusted Medical–Technology Collaboration: Developed through a cross-disciplinary partnership between psychiatry and engineering at Thammasat University, with collaboration from Mahidol University and Siriraj Hospital, ensuring medical reliability and technical excellence.
• Inclusive, Free, and Confidential Access: Available at no cost to healthcare workers, the university community, and the general public, TUHEART expands equitable access to mental health support beyond campus boundaries.

In the midst of the digital age, while we are more connected than ever, many still face a silent struggle with their mental health. The challenge often lies in finding a dependable support system that is both easily accessible and strictly private.

Recognising this urgent need, Thammasat University Hospital (TUH) has leveraged technology to bridge the gap. Introducing “TUHEART,” an innovative AI-Chatbot developed by the Department of Psychiatry, Faculty of Medicine, designed to be a constant companion and a primary aid for anyone seeking to care for their mind.

‘TUHEART’: The Digital Companion That Never Sleeps 

TUHEART is not just software; it is a smart AI-Chatbotintegrated seamlessly into the LINE application, the most widely used communication platform in Thailand.

• 24/7 Availability: Mental health crises do not keep office hours. TUHEART provides automated responses around the clock, ensuring that help is available whenever it is needed most.
• Intelligent Screening: It functions as a digital frontline assessment tool. The bot is programmed to screen for common mental health issues such as Chronic Stress, Depression, Generalised Anxiety, and Insomnia.
• Actionable Advice: Beyond screening, it offers initial consultation and practical self-management advice, empowering users to understand their emotions and take the first steps towards healing in a private, stigma-free environment.

Innovation Born from Cross-Disciplinary Collaboration

The strength of TUHEART lies in its foundation of expertise. It is the product of a powerful synergy between medicine and engineering. This innovation was co-created by the Psychiatry Clinic at Thammasat University Hospital and the Faculty of Engineering at Thammasat University. Furthermore, it represents a significant cross-institutional collaboration, incorporating knowledge and networks from Mahidol University and the Faculty of Medicine Siriraj Hospital. This ensures that every line of code and every word of advice is backed by rigorous medical and technical standards.

Designed for Inclusivity: A Tool for ‘Everyone’ 

While TUHEART has been in service for some time, its core mission remains steadfast: to democratise access to mental health care. The platform is meticulously designed to serve three key groups without discrimination:

1. Medical Personnel: Supporting the mental resilience of the doctors and nurses at Thammasat University Hospital who dedicate their lives to saving others.
2. University Community: Acting as a safety net for the students and staff of Thammasat University, helping them navigate academic and professional pressures.
3. The General Public: Crucially, this service extends beyond the campus walls. It is a testament to the university’s commitment to society, ensuring that every citizen has a digital avenue to seek help.

Accessible, Free, and Private 

Thammasat University stands firm on the principle that mental health support is a right, not a privilege. Therefore, financial constraints should never be a barrier to care.

TUHEART is completely FREE to use. With a simple scan of a QR Code via the LINE application, users can instantly initiate a conversation with a digital friend who is ready to listen and understand.

A Commitment to Sustainable Quality of Life 

The existence of TUHEART is a clear proof point that Thammasat University aims for more than just academic excellence. We are dedicated to creating innovations that elevate the quality of life and serve as a pillar of support for the people. We believe that a healthy society starts with a healthy mind.

“Because your heart matters, TUHEART is always by your side.”